We strive to ensure your satisfaction with every purchase. To provide you with peace of mind, we offer a 7-day return policy. Please carefully review the following details to understand our policy and process:
Eligibility for Returns
- Items must be returned in their original, unused condition with all tags, labels, and packaging materials intact.
- Items showing signs of wear, damage, or alteration will not qualify for a return or exchange.
- Only regular, non-custom items are eligible for return; custom-tailored or personalized products are non-refundable.
Delivery & Shipping Charges
- Customers are responsible for all return shipping costs, including non-refundable delivery charges.
- For exchanges, the cost of shipping the new item to you will also be borne by the customer unless otherwise specified.
How to Initiate a Return
- To start a return, you must submit a return request by contacting our support team via email or our website.
- Once your return request is approved, we will provide:
- A return shipping label (if applicable).
- Detailed instructions on how and where to send the item.
- Returns sent without prior approval or authorization will not be accepted.
Processing Time
- Once your return is received and inspected, we will notify you of the status.
- Approved exchanges will be processed within 3–5 business days.
Refund & Exchange Policy
- Refunds are not available for returns; instead, we offer exchanges or store credit for eligible items.
- Custom-tailored products are excluded from returns and exchanges.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately.
- Such items are eligible for replacement at no extra cost, provided they are reported within 48 hours of delivery.
We are committed to ensuring a smooth return or exchange process while maintaining the highest standards for our products. If you have any questions or need further assistance, don’t hesitate to reach out to our support team!
